Domestic & international shipping

All of our items are hand-printed in the UK and often printed especially for you. Our orders are shipped from the UK by Royal Mail post.

UK orders usually arrive in 5 to 10 working days. Deliveries to Europe usually take 5 to 15 working days. Worldwide delivery usually takes 5 to 20 working days.

returns & exchanges

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with labels on.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 14 days after delivery

Please note that items in Free Bundle Deals or Giveaways are non returnable.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that items in Free Bundle Deals or Giveaways are non refundable.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ourparks.org.uk.

Sale or free items (if applicable) 

Only regular priced items may be refunded, unfortunately sale or free items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@ourparks.org.uk.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

damaged or faulty goods

If the product you have purchased arrives in a damaged condition, please contact us immediately at orders@ourparks.org.uk